If you are unable to view this video try these steps to resolve the problem:

1. Update to the latest version of the media plug-in. Version 8 or higher is required for viewing Flash video and version 9 or higher is required for Windows Media video. Links to download these plug-in's are below. You may be required to contact your system administrator to install software.

2. Please allow a few moments for the video to begin playing. Each video has a few seconds of buffering at the beginning to allow for the smoothest playback experience for most users.

3. Your company may have firewall restrictions that do not allow certain files to stream properly. Flash streaming video uses a specific port that is blocked by some corporate networks. In these instances, the Windows Media version, if available, is the preferred alternative. Check with your system administrator for information regarding firewall restrictions. Most videos are also available on mini-CD. Please contact the company of interest directly to request a copy.

4. Try disabling any antivirus software that is running in the background. These programs tend to pull memory from other applications. By closing these programs, you can free up system memory to have a better video experience.

5. The broadband versions of our videos are optimized for playback on connections of 375 kbps or higher. Often times within a company or work group, multiple people may be sharing one internet connection, therefore reducing the bandwidth to each user. In these cases you may experience excessive buffering or pauses during video playback. Please try the DSL/Dial Up version. Don't know your bandwidth? Click here to test.

- PC - Windows XP SP2 or higher recommended
- Mac - OS X v10.1 or higher
- Sound card with speakers
- 800x600 resolution or higher (1024x768 recommended)
- 16 bit color or higher
- Version 8 or higher of Adobe Flash Player
- Version 9 or higher of Windows Media Player